- >Shipping Policy
All our parcels are delivered by Purolater or Canada Post (remote regions and post office boxes). The tracking number will be emailed to you after the shipment of your package. The maximum weight per order is 10 kg.
Please note that, for logistical reasons, neither fresh nor frozen produce can be shipped.
Customer is fully accountable for indicating the correct shipping address. Should your shipping address be incorrect, a customer service representative will communicate with you, and shipping fees may be charged. Please acknowledge this also applies to unclaimed or refused parcels.
Shipping charges and shipping time
Shipping charges for orders shipped in Canada are $11.95* and shipping time is 4 to 6 business day. Shipping in Canada is free for orders of $75* or more before tax. If items are temporarily out of stock, a customer service representative will contact you.
*Except remote regions of Canada
Remote regions of Canada
Shipping fees are based on the weight of the order and destination. Our shipping fee calculator will determine shipping price upon confirmation of your order. The delivery time depends location.
Our policy is to ship products with an expiration date of at least 1 month. If we cannot meet this commitment, we will contact you by email to let you know the expiration date and to know if you still want to receive the product.
Broken or opened items
Le Chrysanthème ships the items in their condition of purchase and packs them properly to avoid breakage during transportation. If you receive a damaged or opened item please email@example.com call us at450 742.6294, Monday through Friday from 9am to 5pm EST.
Parcels may get lost during transit. If you encounter this problem, please firstname.lastname@example.org or call us at 450 742.6294, Monday through Friday from 9am to 5pm EST.
For any questions, please contact our customer service department by email@example.com or phone at 450 742.6294). Customer service is open Monday through Friday from 9am to 5pm EST.